Delivery & Returns

1 Delivery

Outline Objects offers free delivery.

We ship to France and the UK. Please allow up to 7 working days once your parcel has been dispatched.

Rest of world: please enquire.

2 Cancellations and Returns Procedures

Please note that if, for any reason, you wish to cancel your order and/or return a product purchased from us you may do so at any time prior to delivery of your order or within 14 days after delivery having been made (starting with and including the day after you receive the products). To exercise this right you must give us notice by email before the end of the 14 day period and you must return the products to us in accordance with the steps for return set out below. Your cancellation right applies to any products you order from us.

Should you wish to cancel your order before it has been dispatched, please email hello@outline-objects.com providing your customer order number and the date on which your order was placed. You may also use the cancellation form here, but it is not obligatory. We will process any applicable refund in these circumstances as soon as we are able.

Orders are generally processed immediately (although please do allow 10 days for delivery once we have accepted your order, as referred to above) so we may have already prepared your order and arranged for it to be dispatched (if it has not already been dispatched) by the time we receive notice of your intention to cancel. As a result, we may not be able to stop the order from being sent to you. If this is the case, once you receive the products you will have to return them to us in accordance with the following returns procedure, which also applies generally to products which you have received and you would like to return:

Returns - Step 1.

Email hello@outline-objects.com within the above time limits providing full details of the customer order number and the products to be returned. We will then email you with a returns number and Returns Form. Any notice given by you after the time limit shall not be effective to entitle you to return your products or receive a refund. Please note that we cannot accept returned products which have been personalised, unless there is a material error on our part or the product is damaged or defective, or which we reasonably believe have been used.

Returns - Step 2.

Once you have contacted us and have received a returns number, please complete the Returns Form we have provided, including a brief description of the products being returned, original customer order number and returns number. Please retain the Customer Copy of the Returns Form for your records.

Returns - Step 3.

Return the products, properly and securely packaged, to the following address by recorded delivery within 14 days of cancellation:

Outline Objects
Praxis N16, Studio 10, 3 – 9 Belfast road
London N16 6UN

You must take reasonable care to ensure returned products are received by us and are not damaged in transit, bearing in mind the nature and value of the product.

Outline Objects accepts no liability if you return products by any method other than a recorded delivery method (one that requires a signature upon receipt). In any event, Outline Objects accepts no liability in respect of returned products unless and until such returned products have been received by us in their original condition and in their original packaging, and which we reasonably believe have not been used. Please make sure that the returned package is properly secured, that you have enclosed the necessary Returns Form and the original despatch note which was included in the delivery to you.

You must retain the recorded delivery receipt for your own purposes in order to provide proof to us that you have returned the products by recorded delivery. This will be required by us only in the unlikely event that the products are not successfully returned despite being sent by recorded delivery.

Returns - Step 4.

You are entitled to reject the products if there is a material error on our part or because any product is damaged or defective and we will refund you:

the price you paid for the products which you have returned to us (inclusive of the initial standard delivery charge, or if part of a larger order, the standard per item delivery charge);

andthe return recorded delivery costs for the return carriage of the product from the original delivery point to Outline Objects (provided that you enclose a valid till receipt indicating such return recorded delivery costs).

In all other instances, if you return products in accordance with our above returns procedures then we will refund you the price you paid for the products that you have returned to us (inclusive of the initial standard delivery charge, or if part of a larger order, the standard per item delivery charge), but we will not refund the return recorded delivery costs for the return carriage of the products to our Returns Department.

Please note that we cannot accept returned products that are not in their original condition and in their original packaging, or which we reasonably believe have been used. In such circumstances, no refund will be available, and you will be responsible for arranging for such products to be returned to you within 28 days of our notification to you that we will not process a refund in respect of such products.

Returns - Step 5.

We will process the applicable refund and notify you by email when your refund has been processed.

We will so process the returned products and any applicable refund within 14 days after the day on which we receive the returned products or (if earlier) the day on which you provide us with evidence of your having sent the products back in accordance with these Terms and Conditions. Outline Objects will not be liable for any damage whatsoever to the returned products occurring prior to their being received by us. We may make deductions from the refund due to you for any loss which is the result of unnecessary handling by you. If we make the refund to you before we are able to inspect the goods and later discover that you have handled them unnecessarily, you must pay us an appropriate amount.

We will refund any such applicable refund by crediting your credit/debit card (as applicable).

If you cancel your order but do not return such products to us within 21 days we shall be entitled to recover such products from you and to charge you for the direct costs of recovering such products. You should note that these charges (which may be deducted from any refund) could be greater than the cost of you returning the products to us and may exceed the price you have paid for the products. Until such products are returned to us, you are obliged to exercise all reasonable care to store the products safely and in appropriate conditions.

Your statutory rights remain unaffected by our Cancellation and Returns Procedures.